Time to be ruthless
I was recently posed a question on what would be the impact of the current financial situation on outsourcing. Here’s my take on it.
My sense is that organisations will be ruthless in taking outsourcing decision especially in the sensitive "call centre" and BPO space. Until now, many organisations had been testing waters or taking a brief dip in the ocean of business process outsourcing only to return wet & cold from their outsourcing experience when their customers or unions or governments revolted against such a move. With the views of most governments polarised towards sustainability of companies & those of customers polarised towards value rather than comfort, it is a fantastic opportunity for organisations to dust off their unfinished outsourcing propositions and act decisively. Job losses, if they emanate from such moves, will be taken in stride as almost every other company is cutting staff anyway - be it an outsourcing driven cut or a cash flow driven one.
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